FAQ
Here you will find answers to the most frequently asked questions about lost property, tickets, transport, and accessibility at the theatre.
LOST AND FOUND
I have forgotten my phone or another personal belonging at the theatre - how do I get it back?
Please email the theatre’s main address at nbt@nbt.dk or Phone: +45 35 35 27 60 (Monday, Wednesday and Friday, 10:00–11:00 AM).
We will help you find what you have lost.I have not received my tickets. Where to find them?
If you have not received your purchased tickets by email within 24 hours, please write to our box office at billetter@nbt.dk.
You can also check whether they have ended up in your spam folder. The tickets are sent from the email address billetter@nbt.dk.
What do I do if I cannot find my tickets?
Your tickets are sent to your provided email address from Nørrebro Teater Billetter, billetter@nbt.dk. Searching your inbox for this should help you find them.
If that does not work, you are welcome to give your name and phone number at the box office in the foyer when you arrive at the theatre before the event – a staff member will do their best to help you find your tickets.
Another option is to write to us at billetter@nbt.dk.
Please note that you will receive a service email with practical information the day before your visit. This email also includes a link to your tickets.
tickets
I have not received my tickets. Where to find them?
If you have not received your purchased tickets by email within 24 hours, please write to our box office at billetter@nbt.dk.
You can also check whether they have ended up in your spam folder. The tickets are sent from the email address billetter@nbt.dk.
Can I pay by invoice?
Yes. For larger orders, invoice is available, including EAN invoicing. Please note that an administration and invoicing fee of 85 DKK (including tax) per order applies to invoice payments. The payment deadline is 8 days.
Another option is to request a payment link for you to pay your order online. Please note that there is no fee when using the payment link.
How do I receive my tickets?
Your tickets are sent to your provided email address from Nørrebro Teater Billetter, billetter@nbt.dk. Searching your inbox for this should help you find them.
If that does not work, you are welcome to give your name and phone number at the box office in the foyer when you arrive at the theatre before the event – a staff member will help you find your tickets.
Another option is to write to us at billetter@nbt.dk.
Please note that you will receive a service email with practical information the day before your visit. This email also includes a link to your tickets.
Please print your tickets yourself, if you prefer physical tickets as we do not provide physical tickets.
Can I cancel my purchase?
Unfortunately, theatre tickets are not covered by the right of withdrawal. Please note that you are not able to cancel your purchase once it’s confirmed.
Can I exchange my tickets for a different day?
Yes, you can exchange your tickets to a different date within the run of the show, up until seven days before the performance you have booked for, provided equivalent seats are available.
You can exchange each order once for free. After that, a DKK 40 handling fee applies per order. Please use the exchange link in your confirmation email to exchange your tickets.
Please use the link provided in the confirmation email you received at the time of purchase.
Another option is to exchange your tickets by emailing billetter@nbt.dk. An exchange fee of DKK 40 per order applies here as well.
If you are a member of Mit Teater, it is possible to exchange your tickets free of charge up until 48 hours before the performance by contacting us at billetter@nbt.dk.
I've bought tickets with a youth discount; do I need to show ID?
The theatre’s ticket controllers may ask to see identification before you enter the auditorium, so always bring a valid photo ID.
I have a companion ticket; do I need to show ID?
The theatre’s ticket controllers may ask to see identification before you enter the auditorium, so always bring a valid photo ID.
Can I get a refund if I am unable to attend the performance I have tickets for?
No, as a general rule, you cannot get a refund if you’re prevented from attending.
You have the option to add Order Protection to your booking for extra insurance. Order Protection provides a refund on your ticket purchase if unforeseen circumstances mean you’re unable to attend. Please note that you need to show valid evidence for the insurance to apply.
Another option is to exchange your tickets for a different performance date within the run of the show, up until seven days before the performance you’re booked for, provided equivalent seats are available.
You can exchange each order once for free. After that, a DKK 40 handling fee applies per order. Please use the exchange link in your confirmation email to exchange your tickets.
If you are a member of Mit Teater, you can exchange your tickets free of charge up until 48 hours before the performance by contacting our box office at billetter@nbt.dk.
The performance or event I want to see is sold out. What should I do?
If a performance or event is sold out, it unfortunately means there are no more seats available for us to sell.
Sometimes we provide a waiting list. Please keep an eye out for the waiting list on our website.
The performance I am going to see has been cancelled. What should I do?
Cancellation means that the performance or event is not carried out at all, or that the date has been changed. Partial performance or changes to the repertoire are not considered a cancellation.
Nørrebro Teater will contact you directly with information about your options, such as a refund, exchanging your tickets for a different date, or receiving a gift card.
Can I buy an annual pass for Nørrebro Teater?
No. It is currently not possible to buy an annual pass for Nørrebro Teater.
What do I do if I am having trouble logging in or cannot remember my password when booking tickets?
If you have a profile and cannot remember your password, you can click the “Forgot password?” button. The button is located at the bottom of the checkout page once you’ve added your tickets to the cart. The system will then guide you through creating a new password.
If this does not help, you can email our box office at billetter@nbt.dk.
Can I book tickets for a group?
If you are 10 people or more, we consider you a group. Contact billetter@nbt.dk to book, or to request custom group packages.
You can also read more about what our group offers here.
Can I buy a gift card for Nørrebro Teater?
Yes, you can buy a gift card for Nørrebro Teater here.
A Nørrebro Teater gift card is valid for three years from the date of purchase. An order fee of DKK 15 applies when purchasing a gift card.
As a consumer, you have a 14-day right of withdrawal when shopping online with us. The cancellation period expires 14 days after the day you received your gift card. Please note that there is no right of withdrawal on gift cards purchased at our physical box office.
Are there rules about reselling tickets or using tickets for commercial purposes?
It is not permitted to transfer purchased tickets for commercial or other business purposes. A transfer for commercial or other business purposes may include – but is not limited to – the following:
– Any professional business sale or other transfer of tickets, regardless of the price charged.
– Using tickets as prizes in competitions or similar without prior permission from the theatre.
– Transferring tickets as an add-on to other services, such as travel packages, restaurant visits, hotel stays and similar, without prior permission from the theatre.It should also be noted that, under the Danish Lov om Billet-Hajer, it is prohibited to seek profit through the resale of theatre and concert tickets.
A ticket with a printed barcode and order number is your proof of admission to a specific performance or event. The ticket must be presented either on your phone or printed on paper, but it is only valid if the barcode is visible and active. This means that tickets with an unclear barcode, or tickets that have been cancelled due to loss or exchange for another date, are not valid. The barcode is only accepted once for admission to the performance or event.
In other words, a ticket cannot be used more than once or copied.
Please note that in Denmark it is illegal to offer or resell tickets at a higher price than they originally cost (including fees). Illegal copying or illegal resale of tickets may result in you being denied admission to the event.
Transport
What is the easiest way to get to Nørrebro Theatre?
Metro, S-train and train: The nearest station is Nørreport. From there, it is 800m to the theatre (approx. 12 min. walk).
Bus: bus 5C, bus 350S and bus 1A stop almost right at the door. Get off at Ravnsborggade or Elmegade – from there it’s just a few minutes’ walk to the theatre.
Bike: Feel free to come by bike; we have plenty of bicycle parking very close to the theatre entrance.
Car: Parking around the theatre can be difficult to find. If you are arriving by car, please read more about parking in Copenhagen here.
Where can I park my car near the theatre?
It is not easy to find parking close to the theatre. If you are driving to Nørrebro Teater, you may be lucky enough to find a free spot on Ravnsborggade or the surrounding streets. Read about the parking regulations in Copenhagen here.
You might also find a free space in the car park on Nørre Allé, from which it’s an 8-minute walk to the theatre.
At the Q-Park car park at Israels Plads, there is almost always space available. From there it’s a 12-minute walk to the theatre.
What is the closest metro station?
There are two metro stations near Nørrebro Teater. The closest is Nørreport Station, about a 12-minute walk from the theatre, served by metro lines M1 and M2. The station Nørrebros Runddel. is about a 15-minute walk from the theatre, served by the metro line M3.
Can I take the train to Nørrebro Teater?
Nørreport Station is about a 12-minute walk from the theatre and is served by S-trains as well as intercity and regional trains. You can also take bus 5C, bus 350S and bus 1A stop very close to the theater. Get off at Ravnsborggade or Elmegade – from there it is just a few minutes walk to the theatre.
Can I take the bus to Nørrebro Teater?
Yes. Bus 5C, bus 350S and bus 1A stop almost right at the door. Get off the bus at Ravnsborggade or Elmegade; from there it is just a few minutes walk to the theatre
ACCESSIBILITY
I have reduced mobility or use a wheelchair – how do I enter the auditorium?
If you have reduced mobility or use a wheelchair, access to the auditorium is via a stairlift operated by staff. To use the lift, please arrive at least 30 minutes before the performance begins and speak to the staff at the bar when you arrive.
Can I avoid stairs in the theatre?
If you find stairs difficult, we recommend booking a seat in row 3 with an odd seat number (left side of the auditorium). Row 3 is the only row in the auditorium that can be accessed without steps.
There is access to the auditorium via a stair lift, operated by staff. The lift runs from outside of the foyer to the entrance on the left side of the auditorium, by the odd-numbered seats. If you need to use the lift, please arrive at least 30 minutes before the event or performance begins. Speak to the staff at the bar when you arrive.
Can I buy a companion ticket and/or bring my assistance dog?
You are welcome to bring an assistance dog, or a companion if you hold a companion card. Contact our box office at billetter@nbt.dk or by phone on (+45) 35 35 27 60 (Monday, Wednesday and Friday at 10.00-11.00AM) to book a free seat for your assistance dog or companion.
Does the theatre have a hearing loop/induction loop?
If you have reduced hearing or wear a hearing aid and would like extra equipment to improve your listening experience in the auditorium, you can reserve wireless FM equipment with headphones, or a personal hearing loop, free of charge.
Please reserve the equipment when you book your tickets.
The equipment can also be borrowed when you arrive to the theatre (no reservation), provided not all units have already been reserved.
Can I see what the theatre looks like inside, so I can prepare for my visit?
God Adgang has prepared a detailed presentation of the accessibility conditions at Nørrebro Teater, making it easier for our audience to plan a visit suited to their own needs. See the presentation here.
In collaboration with AutismGoTo, Nørrebro Teater has had a social presentation about the theatre developed, aimed for people with autism and those in their network. The social presentation can make it easier to plan and carry out a theatre visit. You can download the social presentation here.
In addition to the social presentation, we have prepared an information page with practical details and accessibility on Nørrebro Teater. Please download it here.
Bar, FoyeR og WARDROBE
Can I arrive before the play or event and get a drink?
The theatre opens 1 hour before your show begins, so you are always welcome to come and enjoy a drink beforehand. Anything purchased at the bar may be brought into the auditorium.
Does the theatre have a wardrobe?
Nørrebro Teater has an unstaffed cloakroom where you can hang your coat. The wardrobe is free of charge and at your own risk.
I would like to eat before or after the play/event – where can I go?
There are plenty of good places to eat near the theatre. We have put together a list of some of our partners who offer great deals when you have a ticket to Nørrebro Teater. Get an overview here.
Can I bring children to the theatre?
Most of the theatre’s performances and events are recommended for ages 16 and up, with notable exceptions.
Can I book a guided tour of Nørrebro Teater?
Yes. Groups of at least 10 people can book a guided tour of Nørrebro Teater.
The tour costs DKK 75 per person and can be booked at nbt@nbt.dk.
Please note: the tour involves walking on stairs, so unfortunately it is not suitable for those with limited mobility.
MORE oN Nørrebro Teater
Does Nørrebro Teater have a newsletter?
Yes. You can sign up for the theatre’s newsletter right here. In the newsletter, we will keep you posted on performances and events, great offers, invitations to special events, and an exclusive look behind the scenes.
We send out a newsletter a few times a month.
Can I do an internship at Nørrebro Teater?
Yes. When internship positions are available at the theatre, they will be posted on the website.
If you would like to send an unsolicited internship application, address it to the department you are applying to. Please find email addresses here.
How do I get a job at Nørrebro Teater?
When positions are available at the theatre, they will be posted on the website and on relevant job sites.
You are also welcome to send an unsolicited application to job@nbt.dk.
If you respond to an advertised position, we will get back to you once the application deadline has passed. For unsolicited applications, we will be in touch if we have something relevant to offer you. We keep your application on file for 3 months.